TERMS & POLICIES

Last Updated: February 20, 2026

Beardedceejaay (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, process, store, and share your personal information when you visit our website, make a purchase, or interact with us.

For the purposes of this Policy, “you” refers to any visitor, customer, or individual whose data we process.

If you have any questions, please contact us at:

 info@beardedceejaay.com

1. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or regulatory updates. Any modifications will be published on this page along with an updated “Last Updated” date.

2. How We Collect Your Personal Information

We collect personal data in different ways depending on how you interact with Beardedceejaay.

A. Information You Provide Directly

This includes:

  • Full name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Payment confirmation details
  • Account login credentials (if applicable)
  • Any information you send to us through customer support or contact forms

Providing certain data may be necessary to complete purchases or access specific features.

B. Information Collected Automatically (Usage Data)

When you visit our website, we may automatically gather certain technical information, such as:

  • IP address
  • Device type
  • Browser type
  • Pages visited
  • Time spent on pages
  • Interaction behavior

This information is collected through cookies and similar tracking technologies.

For specific details about the cookies used to power our store, please visit:
👉 https://www.ojirasoft.com/legal/cookies

C. Information from Third Parties

We may receive data from trusted partners who support our operations, including:

  • Payment processors (for secure payment handling)
  • Hosting and technical service providers
  • Analytics providers
  • Marketing partners

All third-party data is handled in accordance with this Privacy Policy.

3. How We Use Your Personal Information

We process your data for the following purposes:

Order Processing & Fulfillment

  • To process payments
  • To ship products
  • To manage returns or exchanges
  • To provide account-related services

Communication

  • To respond to customer inquiries
  • To provide order updates
  • To send service-related notifications

 Marketing (Where Permitted)

  • To send promotional emails or offers
  • To improve advertising relevance
  • To tailor content based on interests

If you reside in the EEA, our legal basis under GDPR (Art. 6(1)(f)) is our legitimate interest in operating and promoting our business.

 Security & Fraud Prevention

We process data to detect suspicious activities and protect our platform and customers.

4. Cookies & Tracking Technologies

We use cookies to:

  • Ensure proper website functionality
  • Improve user experience
  • Remember preferences
  • Analyze traffic
  • Support marketing efforts

You can manage cookie settings through your browser. However, disabling cookies may impact website functionality.

Our website also recognizes the Global Privacy Control (GPC) signal, which allows users to opt out of certain data sharing activities.

5. Sharing of Personal Information

We may share your data in limited circumstances, including:

  • With service providers (IT support, payment processors, shipping providers)
  • With marketing and advertising partners
  • When required by law
  • In connection with legal claims or investigations
  • During business transfers (e.g., merger, restructuring)

We do not sell sensitive personal information without consent.

6. Third-Party Websites

Our website may contain links to third-party platforms. We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies before sharing personal information.

7. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

If you believe a child has provided personal information, please contact us immediately.

8. Data Security & Retention

We implement appropriate technical and organizational safeguards to protect your data. However, no system is completely secure.

We retain personal data only as long as necessary to:

  • Provide services
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements

9. Your Rights (Depending on Your Location)

You may have the following rights:

  • Right to access your data
  • Right to correct inaccurate information
  • Right to request deletion
  • Right to restrict processing
  • Right to data portability
  • Right to withdraw consent
  • Right to object to marketing
  • Right to lodge a complaint with a data protection authority

To exercise your rights, contact:
info@beardedceejaay.com

We may request identity verification before processing your request.

10. International Data Transfers

If your data is transferred outside your country (including outside the EU), we rely on approved legal safeguards such as Standard Contractual Clauses or equivalent protections.

11. Contact Information

If you have questions regarding this Privacy Policy or your data rights, please contact:

Beardedceejaay
Belßstraße 78B
12249 Berlin
Germany

info@beardedceejaay.com

For the purposes of applicable data protection laws, Beardedceejaay acts as the data controller of your personal information.



Last updated: 20.02.2026

Thank you for shopping with Beardedceejaay.

We truly appreciate your support and aim to provide premium quality products and a smooth shopping experience. This Return & Refund Policy explains your rights and our procedures regarding returns, exchanges, and refunds.

For any questions, please contact us at:

 info@beardedceejaay.com

1. 14-Day Return Policy

You have 14 days from the date of delivery to request a return.

To be eligible for a return, your item must:

  • Be in the same condition as received
  • Be unworn, unused, and unwashed
  • Have all original tags attached
  • Be in the original packaging
  • Be accompanied by proof of purchase (receipt or order confirmation)

Items that do not meet these conditions will not be accepted.

2. How to Start a Return

To initiate a return, please email us at:

info@beardedceejaay.com

Kindly include:

  • Your full name
  • Order number
  • Reason for return
  • Photos (if the item is damaged or defective)

Once your return request is approved, we will:

  • Provide return instructions
  • Issue a return shipping label (if applicable)

Please note:
Returns sent without prior approval will not be accepted.

3. Return Shipping Costs (70% Customer Contribution)

For standard returns (e.g., wrong size, change of mind):

  • The customer covers 70% of the return shipping cost
  • This amount will be deducted from your refund

For defective, damaged, or incorrect items:

  • Beardedceejaay covers 100% of the return shipping costs

4. Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item
  • A defective product
  • The wrong item

Contact us immediately at info@beardedceejaay.com with clear photos. We will assess the issue promptly and resolve it as quickly as possible.

5. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products
  • Sale or discounted items
  • Gift cards
  • Perishable goods
  • Personal care products
  • Hazardous materials

If you are unsure whether your item qualifies for return, please contact us before sending it back.

6. Exchanges

We currently do not offer direct exchanges.

If you need a different size or product:

  1. Return the original item following our return process
  2. Once approved, place a new order for the desired item

This ensures the fastest service.

7. European Union – 14-Day Cooling-Off Period

If your order was delivered within the European Union, you are entitled to a 14-day cancellation period under EU consumer law.

You may cancel your order within 14 days without providing a reason.

Returned items must still meet the standard return conditions:

  • Unworn
  • Unused
  • Original packaging
  • Proof of purchase

8. Refund Process

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Your refund will be issued to your original payment method
  • Processing time: within 10 business days
  • Any applicable 70% return shipping cost will be deducted

Please note:
Banks and credit card providers may require additional time to process refunds.

If more than 15 business days have passed since approval and you have not received your refund, please contact us at:

 info@beardedceejaay.com

Contact Us

For any questions regarding returns, refunds, or product concerns, please contact:

info@beardedceejaay.com

Shipping Destinations

We ship worldwide, including Germany, all EU countries, and international destinations.

All orders are dispatched from our warehouse in Berlin, Germany.

Processing Time

  • Orders are processed within 1–2 business days (excluding weekends and public holidays).
  • During peak seasons or promotional periods, processing may take 3–5 business days.

Shipping Methods & Delivery Times

Germany (Domestic Shipping)

  • Standard Shipping: 2–5 business days
  • Express Shipping: 1–2 business days

European Union (EU)

  • Standard Shipping: 3–8 business days
  • Express Shipping: 2–4 business days

International Shipping

  • Standard Shipping: 7–14 business days (delivery times may vary due to customs procedures)
  • Express Shipping: 3–7 business days

Shipping Fees

  • Germany: Free Standard Shipping on orders over €60.
  • Orders under €60 or shipments to EU/international destinations are calculated at checkout.
  • Express Shipping is available for an additional fee, shown during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this to follow your order’s delivery progress.

Customs & Duties (International Orders)

International shipments may be subject to customs duties, taxes, or import fees.

These charges are not included in our prices and are the responsibility of the customer.

UK Import Duties & VAT Information

We ship orders to the United Kingdom with two different customs handling methods, depending on the value of your order. This is required by DHL and UK customs regulations.

Orders Under €156 / £135 — DAP (Delivered At Place)

For orders with a total product value below €156 / £135, the shipment is processed as DAP. 

This means:

  • Import VAT (typically 20%) may be charged by UK customs
  • These charges must be paid by the customer upon or before delivery
  • We do not collect UK VAT at checkout for orders under this threshold

This process is standard for international shipments below the UK’s low-value threshold.

Orders of €156 / £135 or Above — DDP (Delivered Duty Paid)

For orders with a total product value €156 / £135 or higher, we provide DDP shipping.

Under DDP:

  • We (the seller) pay all import VAT and customs duties on your behalf
  • No unexpected charges at the door
  • Delivery is faster because customs clearance is prepaid
  • The price you pay at checkout is final

DDP is automatically applied when your order value meets the required minimum.

Why This Rule Exists

DHL and other carriers require a minimum goods value of €156 to process shipments using DDP.
This threshold ensures that all import duties and taxes can be prepaid by the sender.
Orders below this limit must be handled as DAP by law and carrier policy

Last updated: February 20, 2026

OVERVIEW

This website is operated by Beardedceejaay (“we”, “us”, “our”). By accessing our website and/or purchasing from us, you are using our services (the “Service”) and agree to comply with and be bound by these Terms of Service (“Terms”), including any additional policies referenced here or available via link.

These Terms apply to all website users, including visitors, customers, merchants, vendors, and anyone contributing content.

Please read these Terms carefully before using the website. If you do not agree with all Terms, you must not use the website or Services.

We may introduce new features, tools, or services. Any additions are also governed by these Terms. We may revise these Terms at any time by posting an updated version to the website. Continued use after changes means you accept the updated Terms.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell products and services.

Invoice & Payment Policy

1) Payment Terms

  • All invoices must be paid within 14 days from the invoice date.
  • Accepted payment methods include: Credit/Debit Cards, PayPal, Bank Transfer.

2) Late Payments

  • Payments not received by the due date may incur a late fee of 10% per week.
  • If an invoice remains unpaid for 30 days, we may, at our discretion:
    • Send up to three payment reminders before further steps,
    • Suspend or cancel the order,
    • Restrict future orders until the outstanding amount is settled,
    • Refer the matter to a collection agency.

3) Refunds & Disputes

  • Any invoice disputes must be raised within 7 days of invoice issuance.
  • Refunds are handled strictly according to our Return & Refund Policy.
  • Partial payments due to disputes require written confirmation from us.

4) Debt Collection & Legal Costs

  • If an invoice remains unpaid beyond 30 days, we may assign the claim to a debt collection provider.
  • You may be liable for reasonable costs incurred as a result of non-payment (e.g., collection or legal fees), where permitted by law.

5) Invoice Delivery & Digital Records

  • Invoices may be sent by email or WhatsApp and can also be accessed via your customer account (where available).
  • Customers are responsible for ensuring billing details remain accurate and up to date.

SECTION 1 – ONLINE STORE CONDITIONS

By accepting these Terms, you confirm you are at least the legal age of majority in your place of residence (or you have permission from a guardian if applicable).

You may not use our products or Services for unlawful or unauthorized purposes. You must not violate any laws, including intellectual property and copyright laws.

You must not transmit malware, viruses, or any harmful code. Breaches may result in immediate suspension or termination of access to the Service.

SECTION 2 – GENERAL TERMS

We reserve the right to refuse service to anyone at any time for any lawful reason.

Content you submit (excluding payment information) may be transferred over networks without encryption and may be adapted to technical requirements. Payment data is always encrypted during transmission.

You must not copy, resell, exploit, or misuse any part of the Service without our written permission.

Headings are provided for convenience only and do not affect interpretation.

SECTION 3 – WEBSITE INFORMATION

We do not guarantee that all content on the site is error-free, complete, or up to date. The website content is provided for general information only. Any reliance is at your own risk.

We may update or change content at any time without obligation to do so. You are responsible for monitoring changes to the site.

SECTION 4 – CHANGES TO SERVICES & PRICES

Product prices and availability may change without notice.

We may modify, suspend, or discontinue any part of the Service at any time without liability to you or any third party, to the extent permitted by law.

SECTION 5 – PRODUCTS & SERVICES

Some items may be offered exclusively online and may be available in limited quantities.

Returns are handled only according to our Return & Refund Policy.

We make reasonable efforts to display product colours and images accurately, but we cannot guarantee your device will show colours exactly.

We may limit sales by customer, household, order, or region, and may discontinue products at any time.

We do not guarantee that purchased products or Services will meet your expectations, nor that all errors will always be corrected.

SECTION 6 – BILLING & ACCOUNT DETAILS

We may reject, limit, or cancel orders at our discretion, including where we suspect reseller activity or misuse.

If we modify or cancel an order, we may attempt to contact you using the email address or phone number you provided.

You agree to provide accurate and current account, billing, and purchase information and to promptly update it as needed.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may offer access to tools provided by third parties. These are offered “as is” and “as available,” without warranties from us.

Your use of optional tools is entirely at your own risk and subject to the third party’s terms.

SECTION 8 – THIRD-PARTY LINKS

The Service may contain links to third-party websites not controlled by us. We are not responsible for their content, policies, or practices.

Please review third-party terms before engaging in transactions with them.

SECTION 9 – COMMENTS & USER SUBMISSIONS

If you send feedback, suggestions, or content, you grant us the right to use, reproduce, adapt, publish, translate, and distribute it without restriction, unless prohibited by law.

You agree that your submissions will not violate third-party rights or contain unlawful, abusive, or harmful content.

You are responsible for the accuracy of what you submit.

SECTION 10 – ERRORS & OMISSIONS

We may correct mistakes (including pricing, descriptions, promotions, shipping costs, availability) at any time and may cancel orders if information is inaccurate, even after an order is placed.

SECTION 11 – PROHIBITED USE

You must not use the site or Service to:

  • break laws,
  • infringe intellectual property,
  • harass or discriminate,
  • submit false information,
  • spread malware,
  • collect other people’s data unlawfully,
  • spam, scrape, or attempt to bypass security.

We may terminate your access for violations.

SECTION 12 – WARRANTY DISCLAIMER & LIMITATION OF LIABILITY

We do not guarantee uninterrupted, secure, or error-free service.

The Service and products are provided “as is” and “as available,” except where consumer law requires otherwise.

To the maximum extent permitted by law, Beardedceejaay is not liable for indirect, incidental, punitive, or consequential damages (including lost profits, data, or savings), except where liability cannot be excluded under mandatory law.

SECTION 13 – INDEMNIFICATION

You agree to indemnify and hold Beardedceejaay harmless from claims arising out of your breach of these Terms or your violation of any law or third-party rights.

SECTION 14 – SEVERABILITY

If any part of these Terms is found unenforceable, the remaining provisions remain valid.

SECTION 15 – TERMINATION

These Terms remain in effect unless terminated by you or us.

We may suspend or terminate access without notice if we believe you have breached these Terms. Any outstanding payments remain due.

SECTION 16 – ENTIRE AGREEMENT

These Terms, together with any policies posted on the site, represent the entire agreement between you and Beardedceejaay regarding use of the Service and replace prior understandings.

SECTION 17 – GOVERNING LAW

These Terms are governed by the laws of the Federal Republic of Germany.

SECTION 18 – CHANGES TO THESE TERMS

We may update these Terms by posting a new version on the site. Your continued use of the Service after changes means you accept the updated Terms.

SECTION 19 – CONTACT

For questions about these Terms, contact:

Beardedceejaay
Belßstraße 78b
12249 Berlin
Germany
info@beardedceejaay.com

🇬🇧 Legal Notice 

Information according to § 5 TMG:

BEARDEDCEEJAAY
Belßstraße 78B, 12249 Berlin, Germany

Represented by (Managing Director):
Chijioke Abednigo Dike 

Contact:
Phone: +491521 9369072
Email: info@beardedceejaay.com
Website: www.beardedceejaay.com

Responsible for content according to § 55 Abs. 2 RStV:
Chijioke Abednigo Dike
Belßstraße 78B, 12249  Berlin, Germany

Online Dispute Resolution according to Art. 14 (1) ODR-VO:
The European Commission provides a platform for online dispute resolution (ODR), which you can access at http://ec.europa.eu/consumers/odr/.

 

🇩🇪Impressum

Angaben gemäß § 5 TMG:

BEARDEDCEEJAAY
Belßstraße 78B, 12249 Berlin, Deutschland

Vertreten durch (Geschäftsführer):

Chijioke Abednigo Dike

Kontakt:

Telefon: +491521 9369072

E-Mail: info@beardedceejaay.com

Website: www.beardedceejaay.com

Verantwortlich für den Inhalt nach § 55 Abs. 2 RStV:

Chijioke Abednigo Dike

Belßstraße 78B, 12249 Berlin Deutschland 

Online-Streitbeilegung gemäß Art. 14 Abs. 1 ODR-VO:

Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung (OS-Plattform) bereit, die Sie unter

http://ec.europa.eu/consumers/odr/